Privacy Policy

Cricket CX's Privacy Policy

Your personal data is completely safe with us. We are transparent about how we use your information.

Last Updated: January 2026

Your information, we How We Protect It

Cricket CX takes your privacy seriously — learn about the measures we have in place to protect you

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SSL Encryption

All your data and transactions are secured with SSL/TLS encryption. No third party can access or read your data under any circumstances.

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No Data Selling

Cricket CX never sells your personal data to third parties. Your information is used solely to improve our services.

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Secure Servers

Your data is stored on highly secured servers protected by top-tier firewalls. Regular security audits are conducted.

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Full Transparency

We are fully transparent about what data we collect and why — no hidden agendas, no fine print.

Your Control

You retain the right to view, correct, or delete your data at any time. Requests can be made whenever you choose.

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Regulatory Policy

Cricket CX complies with international data protection standards. Our privacy policy is reviewed and updated on a regular basis.

1 Introduction & Applicability

Cricket CX is one of Bangladesh's most trusted online Sports Betting platforms. We believe every user's privacy is a fundamental right. This Privacy Policy ("Policy") applies to the Cricket CX website and all of its associated services.

This Privacy Policy takes effect whenever you create an account on Cricket CX, use our services, or get in touch with us. By reading this policy, you will understand what types of information we collect, why we collect it, how it is stored, and the steps we take to keep your data safe.

This Privacy Policy is written in English and is specifically designed for users in Bangladesh. By creating an account with Cricket CX, you are deemed to have accepted all terms of this policy.

Cricket CX believes in complete transparency. We want you to know everything about us and enjoy our services with total peace of mind. Our privacy policy is built in accordance with international data protection standards.

2 What Data We Collect

Cricket CX only collects data that is necessary to provide our services. Collecting unnecessary information is against our policy.

Personal Information

  • Full name, email address, mobile number, and date of birth
  • National ID or passport number (for KYC verification)
  • Current address and postal code
  • Payment method details (bKash/Nagad/Rocket number)

Automatically Collected Information

  • IP Address & Device Type
  • Browser type and operating system
  • Visit timestamps and page navigation history
  • Cookies & Session Data
  • Referral source (how you found our site)

Transaction Details

  • Deposit & Withdrawal History
  • Betting History & Sports Preferences
  • Bonus usage records
  • Account balance change logs
Data Type Purpose of Collection Retention Period
Identity Information Account Verification & KYC 5 years after account closure
Payment Information Transaction Processing As required by law
Betting History Services & Dispute Resolution 3 Years
Device Data Security & Fraud Prevention 1 Year
Communication records Support & Dispute Resolution 2 Years

3 How We Use Your Data

Cricket CX uses collected data only for specific and legitimate purposes. Using your data for any unethical activity is strictly against our policy.

Primary Purpose

  • Managing account creation, verification, and administration
  • Providing betting, payment, and withdrawal services
  • Personalized Bonus & Promotional Offers
  • Providing live support and customer service

Security & Legal Purposes

  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Keeping Minors Off the Platform
  • Compliance with licensing authority regulations
  • Retained as evidence for legal dispute resolution

Service Improvement Purposes

  • Improving Platform User Experience (UX)
  • Planning new features and services
  • Identifying and resolving technical issues
  • Personalizing your betting experience
Cricket CX may send you important account updates, transaction confirmations, and security alerts via email or SMS. To stop receiving promotional messages, opt out through your account settings.

4 Data Sharing & Third Parties

Cricket CX does not sell your personal data. However, in certain circumstances, information may be shared with trusted partners — always in the interest of serving you better.

Parties Your Information May Be Shared With

  • Payment Providers: Information required to process payments via bKash, Nagad, Rocket, and similar services.
  • KYC Verification Partner: Licensed third-party providers for identity verification.
  • Legal Authority: Providing information in response to a valid court order or lawful request from a government authority.
  • Anti-Fraud System: Software partners used for fraud prevention and anti-money laundering.
  • Analytics Tools: Anonymous statistics used for service improvement (no personal data included).
Before sharing data with any third party, Cricket CX ensures they comply with appropriate data protection standards. Cricket CX never sells your information to advertisers.

International Data Transfers

Cricket CX servers are hosted in secure data centres. Should data need to be transferred internationally for any reason, strict adherence to international data protection standards is maintained.

5 Cookies & Tracking Policy

Cricket CX uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: Used to remember your language preferences and settings.
  • Analytics Cookies: Collection of anonymous statistics to understand which pages are visited most.
  • Performance Cookies: To monitor site loading speed and overall performance.
You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features on the site to stop working properly.

6 Data Protection Measures

Cricket CX protects your data using industry-leading security measures. Our security team monitors systems around the clock, 24 hours a day.

Technical Safeguards

  • 256-bit SSL/TLS encryption — all your data transfers are fully secured
  • Advanced firewall and intrusion detection system
  • Two-factor authentication (2FA) support
  • Regular security audits and vulnerability assessments
  • Encrypted databases and secure backup systems

Administrative Safeguards

  • Only authorized personnel can access your information
  • Regular data protection training for all staff
  • Logging and monitoring all data access
  • Policy to notify users within 72 hours in the event of a data breach
Cricket CX's security infrastructure is regularly audited by independent third parties. In the event of a data breach, we will act promptly in accordance with applicable law and notify all affected users.

7 Your Rights

As a Cricket CX user, you have full control over your personal data. We always respect your rights and are ready to assist with any request you make.

Your Right to Data Access

Cricket CX ensures all your data rights are upheld

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Right to Access

You have the right to request a full record of the personal information we hold about you at any time.

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Right to Rectification

You may request corrections to any inaccurate or outdated information. We will act on it promptly.

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Right to Erasure

You may request that your data be deleted after your account is closed.

Right to Restrict Processing

The right to request that your information be used only for specific, limited purposes.

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Right to Data Portability

The right to obtain a copy of your data or transfer it to another service.

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Right to Lodge a Complaint

The right to file a complaint directly with us or with the relevant authority in the event of a privacy breach.

Exercising Your Rights

Contact us to exercise any of your rights at any time.

View FAQ

8 Child Protection Policy

Cricket CX is an adults-only service. We do not knowingly collect information from or provide services to anyone under the age of 18.

  • Age is verified at registration, and users under 18 are not permitted to create an account.
  • Government-issued ID is verified during the KYC process to confirm age.
  • Any account identified as belonging to a minor is immediately suspended.
  • Any data inadvertently collected from minors will be deleted immediately.
If you suspect a minor is using Cricket CX, please notify us at support@cricketcx.bet. We will take prompt action.

9 Privacy Policy Updates

Cricket CX may update this Privacy Policy when necessary — changes may occur due to legal requirements, new service launches, or security improvements.

  • For significant changes, users will be notified by email at least 14 days before the changes take effect.
  • Minor changes will be notified via a notice on the website.
  • The date of each update will be noted at the top of this page.
  • Continuing to use Cricket CX after any changes have been made constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.
This Privacy Policy was last updated in January 2026. Please visit this page regularly to stay informed of the latest changes.

10 Contact Us

Reach out to us with any privacy questions, complaints, or requests to exercise your rights. Our data protection team is here to help.

Contact Method

  • Email: support@cricketcx.bet
  • Live Chat: Log in to the website and chat with us directly
  • Submit a request directly from your account settings
Cricket CX's support team typically responds to privacy-related requests within 24–48 hours. Complex requests may take up to 30 days.

Your privacy matters most to us. Cricket CX is always committed to earning and keeping your trust. Feel free to reach out to us with any concerns.

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